Shipping & Returns

Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

We offer free standard shipping on all orders over $50 within the United States. For orders under $50, a flat rate of $6.99 applies for standard shipping. Expedited shipping is available at checkout for $12.99.

Delivery Area

We currently ship to all 50 U.S. states and Washington, D.C.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery status in real time.

Return Eligibility

Most items can be returned within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging. The following items are not eligible for return: personalized items and products marked as final sale.

How to Initiate a Return

1. Email us at support@CraftyPop.shop with your order number and the reason for your return.
2. Shipping fees are non-refundable. As a small business, we're unable to cover return shipping unless the return is due to an error on our end - in that case, we'll provide a prepaid shipping label.
3. Pack the item securely in its original packaging.
4. Drop the package off at any USPS location.

Refund Processing

We'll process your refund within 5-7 business days after receiving and inspecting your return. Funds will be returned to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll send a replacement at no additional cost or issue a full refund - your choice.