Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are securely processed through Stripe.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 1 hour of placing it at support@CraftyPop.shop. After that window, we may not be able to make changes.

Question 3

Will I receive an order confirmation?

Accepted Answer

Yes! You'll receive an email confirmation immediately after your purchase with your order details and a receipt. If you don't see it, please check your spam folder.

Question 4

Is my payment information secure?

Accepted Answer

Absolutely. We never store your payment information on our servers. All transactions are processed through Stripe, which is PCI Level 1 certified - the highest level of security in the payments industry.

Question 5

How long does shipping take?

Accepted Answer

Standard shipping typically takes 5-7 business days within the United States. Expedited shipping (2-3 business days) is available at checkout for an additional fee.

Question 6

Do you ship internationally?

Accepted Answer

We currently ship within the United States only. We're working on expanding to international markets - stay tuned!

Question 7

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use that number to track your package on the carrier's website.

Question 8

What if my package is lost or damaged?

Accepted Answer

We're sorry to hear that! Please contact us at support@CraftyPop.shop within 14 days of your expected delivery date and we'll work with you to resolve the issue - whether that's a replacement or a full refund.

Question 9

What is your return policy?

Accepted Answer

We offer a 30-day return policy on most items. Products must be unused and in their original packaging. Some items like candles that have been burned are not eligible for return.

Question 10

How do I start a return?

Accepted Answer

Email us at support@CraftyPop.shop with your order number and the reason for your return. We'll send you a prepaid return label and instructions within 1 business day.

Question 11

When will I receive my refund?

Accepted Answer

Refunds are processed within 5-7 business days after we receive your returned item. The refund will be applied to your original payment method.

Question 12

Are your products handmade?

Accepted Answer

Many of our products are handmade or hand-finished by talented artisans. Each product description specifies whether the item is handmade, and slight variations are part of what makes each piece unique.

Question 13

Are your candles made with natural ingredients?

Accepted Answer

Yes! Our candles are made with 100% soy wax and premium fragrance oils. They are free of paraffin, phthalates, and lead.

Question 14

Can I request a custom order?

Accepted Answer

We love custom requests! Please reach out to us at support@CraftyPop.shop with details about what you're looking for, and we'll do our best to accommodate your needs.

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